Our promise
We want you to be happy with your order. If something isn’t right, email info@bodybites.com.au with your order number and we’ll sort it out.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights. They apply to sale items too.
Faulty, damaged, incorrect or not as described
- Contact us within a reasonable time with your order number and, if you can, a photo of the problem.
- For a major failure, you choose a refund or a replacement. For a minor problem, we may repair or replace the item.
- We cover reasonable return postage, or send a replacement without a return where that’s simpler.
- No restocking fee applies, ever, to faulty, damaged or incorrect items.
- You can always come to us directly. You don’t need to deal with the manufacturer.
Light devices: manufacturer’s warranty
Our light devices also come with the manufacturer’s warranty: 18 months. It covers manufacturing defects and doesn’t cover moisture, compression or physical damage, electrical damage from an incorrect power supply, misuse, or devices that have been opened or modified. Email us first and we’ll arrange the claim with the supplier for you. This warranty is in addition to your Australian Consumer Law rights.
Change of mind
We don’t have to offer change-of-mind returns, but we’re happy to, on these terms:
- Request it within 30 days of delivery by emailing info@bodybites.com.au.
- Products must be unopened, unused and in their original sealed packaging. For food-safety and hygiene reasons, we can’t accept opened tea or food products unless they’re faulty.
- You pay the return postage, and original shipping isn’t refunded. We recommend a tracked service, because we can’t refund items lost on the way back to us.
- Light devices can be returned for change of mind within 60 days of delivery, in clean working order with all original packaging. A 20% restocking fee applies, deducted from the refund, and you pay postage both ways. This doesn’t affect your rights under the Australian Consumer Law.
- Please don’t post anything back until we’ve replied with the return address.
Refunds
- Approved refunds go back to your original payment method (card, Link or Klarna) within 5 business days of us receiving the return or approving a fault claim. Your bank or Klarna may take a few more days to show it.
- Klarna refunds are processed through Klarna, which adjusts your payment plan.
International orders
The same rules apply. For faulty or incorrect items we’ll cover reasonable return costs, or offer a refund or replacement without a return where return postage would be unreasonable.
Contact
Body Bites, Haelan Project
Burleigh Heads region, online store
info@bodybites.com.au
Last updated: 17 October 2026