Welcome to Body Bites
Thanks for choosing Body Bites. We’re a small, online-only tea and wellness store based in the Burleigh Heads region of Queensland, shipping Australia-wide and internationally. These terms explain how ordering from us works. We’ve tried to keep them clear and fair. If anything is unclear, email us at info@bodybites.com.au and we’ll help.
In these terms, “Body Bites”, “we”, “us” and “our” means Haelan Project. “You” means the person using our website or buying from us.
By using bodybites.com.au or placing an order, you agree to these terms. Please also read our Privacy Policy, Shipping page and Refunds and Returns policy.
1. Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms, or in any other Body Bites policy, excludes, restricts or modifies those rights. If anything here seems to conflict with the Australian Consumer Law, the law wins.
2. Our teas and health information
Our teas and herbal products are foods. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease.
- Information on our website about herbs and their uses is general and for interest only. Where we describe traditional or folk use, that is what it is: traditional use, not a claim tested by us or approved by the Therapeutic Goods Administration.
- Where we mention research, we link to the source. A study is not a promise that a product will have the same effect for you.
- Nothing on our website is a substitute for advice from your doctor or another qualified health professional.
- Please talk to your doctor or pharmacist before using our products if you are pregnant or breastfeeding, taking medication, have a medical condition, or are buying for a child.
- Always read the label, including ingredients and allergen information, and follow the brewing and serving directions. Our products are labelled in line with the Australia New Zealand Food Standards Code.
- Natural products vary a little from batch to batch in colour, aroma and taste. That’s part of their charm and is not a fault.
3. Light therapy devices (CelLED)
- Our CelLED light devices are supplied by an Australian distributor. They are not included on the Australian Register of Therapeutic Goods (ARTG), and we make no therapeutic claims for them. They are sold as general wellness light devices.
- Always use devices according to the manufacturer’s instructions and safety warnings. Speak with your doctor before use if you are pregnant, have a medical condition (including photosensitivity or epilepsy), or take medication that increases light sensitivity.
- Devices come with the manufacturer’s warranty: 18 months for home use or 6 months for commercial or clinical use, covering manufacturing defects on a back-to-base basis. It does not cover moisture or compression damage, electrical damage from an incorrect power supply, physical damage, misuse, or devices that have been opened or modified. Warranty claims are handled through the supplier. Contact us first at info@bodybites.com.au and we’ll organise it with them for you.
- The manufacturer’s warranty is in addition to your rights under the Australian Consumer Law (section 1). If a device has a fault, you can always come to us directly.
4. Prices and payment
- All prices are in Australian dollars (AUD). Body Bites is not registered for GST, so our prices don’t include GST and no GST appears on our invoices.
- We try hard to get our prices right. If a price is clearly wrong because of an error, we’ll contact you before processing your order and you can choose to go ahead at the correct price or cancel for a full refund.
- We may change prices at any time, but changes won’t affect orders we’ve already accepted.
- Payments are processed securely by Stripe. Charges will appear on your card statement as ‘Body Bites’. We never see or store your full card details.
- At checkout you can pay by card (including Apple Pay and Google Pay where your device supports them), Stripe Link, or Klarna buy now, pay later. Klarna payments are subject to Klarna’s own terms and credit checks, and your agreement for repayments is with Klarna.
5. Orders
- Your order is an offer to buy. We accept it when we send your order confirmation email.
- We may decline or cancel an order, for example if a product is out of stock, if there’s a pricing error, or if we suspect fraud. If we do, we’ll refund in full any amount you’ve paid.
- Stock levels on the website are updated regularly but may not always be exact. If something you ordered is unavailable, we’ll let you know and offer a substitute, a wait for restock, or a refund.
6. Shipping
These match our Shipping page:
- Free standard shipping on Australian orders of $79 or more. Medical devices are excluded and ship at a flat $50 rate.
- Standard delivery: usually 4 to 5 business days. Express: usually 2 to 4 business days.
- International Express: usually 10 to 15 working days. International shipping is calculated at checkout.
- Orders are processed and delivered Monday to Friday, excluding public holidays. Peak periods and courier delays can extend delivery times.
- Delivery times are estimates, not guarantees. If your order is lost or arrives damaged, contact us at info@bodybites.com.au and we’ll make it right.
- Please check your delivery address carefully. If an order is delayed or misdelivered because of an incorrect address, we may need to charge to resend it.
7. Returns and refunds
Full details are on our Refunds and Returns page. In short:
- If something’s wrong: if a product is faulty, damaged, not as described or doesn’t match the sample, contact us. You’re entitled to a refund, replacement or repair as set out in section 1. In those cases we’ll cover reasonable return postage. Please let us know within a reasonable time and keep proof of purchase, such as your order confirmation.
- If you’ve changed your mind: We accept change-of-mind returns of unopened, unused products in original packaging within 30 days of delivery. You pay the return postage, and original shipping isn’t refunded. Change-of-mind returns of light devices carry a 10% restocking fee. The fee never applies to faulty, damaged or incorrect items. For hygiene and food-safety reasons, we can’t accept change-of-mind returns of opened food or tea products. This doesn’t affect your rights if a product is faulty.
- Sale items have the same Australian Consumer Law protection as full-priced items.
- Refunds go back to your original payment method. Klarna refunds are processed through Klarna.
8. Using our website
- Content on bodybites.com.au, including text, images, logos and product descriptions, belongs to Body Bites or our licensors. Please don’t copy it for commercial use without our permission.
- Reviews and comments you post must be honest and based on your own experience. They must not be offensive or unlawful, and must not make health claims about curing or treating disease. We may moderate or remove content that breaks these rules. Reviews may be displayed on our website.
- Please don’t misuse the website, for example by placing fraudulent orders, using automated tools or bots, or trying to access systems you’re not authorised to use.
- Our website may link to other sites, such as research sources. We’re not responsible for their content.
9. Liability
- Our liability to you is limited only to the extent the law allows. Nothing in these terms limits any right or remedy you have under the Australian Consumer Law, or any liability that cannot lawfully be limited.
- If goods are not of a kind ordinarily acquired for personal, domestic or household use or consumption, we limit our liability for a failure to meet a consumer guarantee, to the extent permitted by section 64A of the Australian Consumer Law, to replacing or repairing the goods or paying the cost of doing so.
- Otherwise, and subject to the above, we are not liable for indirect or consequential loss that was not reasonably foreseeable, or for loss caused by using products against the label directions or device instructions.
10. Privacy
We respect your privacy and handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. See our Privacy Policy for what we collect, why, and how to contact us about it.
11. Governing law
These terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and any courts that can hear appeals from them.
12. Changes to these terms
We may update these terms from time to time. The version on the website when you place your order applies to that order.
13. Contact us
Body Bites, Haelan Project
Burleigh Heads region, online store
Email: info@bodybites.com.au
Last updated: 17 October 2026